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M. Ali Khan, Psy.D., MBA, PMC, PMP, SAFe® APM (U.S. Citizen)

 Senior Product Manager | Expert in Strategic Product Innovation & Agile Leadership

+1 (408) 465-9993 | [email protected] | Vallejo, CA | Portfolio | Clients | LinkedIn | www.alikhan.pm

Seasoned Senior Product Manager with extensive experience spanning over 15 years in SaaS consulting, prominently for industry leaders like Google, First American, and Cognizant. Specialized in the development and launch of innovative digital products, catering to the needs of small and medium-sized businesses. Demonstrates a strong command in Product Strategy, Market Analysis, User Experience Design, and adept in Agile and Waterfall methodologies. Highly skilled in leading cross-functional teams, managing product lifecycles, and executing data-driven decision-making. Proactively engaged in advancing professional expertise through a Psy.D. program since August 2023, following a strategic career pause for academic pursuits. Known for a results-oriented approach, adept at navigating complex project landscapes, and bringing a comprehensive end-user perspective to product management roles. Embodies a blend of technical acumen and leadership skills, underpinned by a multilingual, globally-informed, and socially conscious perspective.

Skills

  • Strategic Management: Agile/Scrum, Product Lifecycle, Roadmap Development, Lean Startup Principles, A/B Testing, Quantitative Analysis
  • Design & UX: Design Thinking, User Experience (UX) & User Interface (UI) Design, Mobile Product Design
  • Technical Proficiencies: SAP (LMS, EC), Salesforce, SharePoint, Buganizer; Languages: HTML, CSS, JavaScript, Python; Tools: MongoDB, MySQL
  • Product Leadership: Requirements Gathering, Customer Research, Business Process Engineering, Go-to-Market Strategy, Agile & Scrum Methodologies
  • Project Management & Collaboration: Cross-functional Leadership, Stakeholder Management, Time Management, SAFe® Agile Framework
  • Software Tools: Azure DevOps, Trello/Asana/Monday, Adobe Suite, InVision, Balsamiq, Tableau, Google Analytics, ActiveCampaign, Jira, Confluence, Miro, Pendo, Figma
  • Languages: English, Punjabi, Urdu, Hindi; Basic: Saraiki, Pashto, Portuguese, Farsi, German, Russian

Work Experience

Technical Product Manager (Initially joined as Senior Product Manager in a Contract-to-Hire position)

First American, Santa Ana, CA (Remote)
08/2021 – 08/2023

  • Team Leadership and Project Management: Directed multiple cross-functional teams comprising over 20 QA, UX/UI, and Software Engineering professionals, both onshore and offshore. Successfully led high-visibility projects, achieving a 15% increase in team productivity and project delivery efficiency.
  • Stakeholder Engagement and Business Insight: Collaborated closely with internal and external stakeholders, facilitating a 20% improvement in process optimization by integrating business insights. Identified and addressed key business challenges and opportunities, enhancing stakeholder satisfaction.
  • Customer-Centric Product Development: Engaged with customers to develop and refine high-level product requirements, resulting in a 25% increase in customer satisfaction scores. Ensured alignment of product features with customer expectations and business goals.
  • Cross-Functional Collaboration in Product Lifecycle: Coordinated with technology, sales, and other teams to strategize and implement product plans. Streamlined product implementation, upgrades, and deployments, reducing time-to-market by 18%.
  • Product Positioning and Messaging: Contributed significantly to the development and execution of product positioning and customer messaging strategies. Enhanced brand visibility and market presence, leading to a 12% increase in product uptake and customer engagement.

Founder & Senior Product Manager: Web & Mobile Product Initiatives

McKhan Consulting, Livermore, CA
10/2000 – Present

  • Product Development and Market Penetration: Ideated and launched over 20 web and mobile products, catering to diverse market segments and achieving a combined 9M monthly active users (MAU). Demonstrated success in scaling products for varied business use cases.
  • Client Engagement and Strategic Planning: Led brainstorming sessions with clients to define business objectives and specifications, resulting in products that closely align with client needs and a 30% increase in client satisfaction.
  • Agile Leadership in Cross-Functional Team Dynamics: Orchestrated communication between stakeholders and collaborated with Designers, Engineers, Data Scientists, and User Researchers. Successfully managed agile backlogs, sprints, and testing, enhancing product development efficiency by 25%.
  • Data-Driven Decision Making: Analyzed user patterns and trends to identify new growth opportunities, contributing to a 15% increase in product market share and user engagement.
  • End-to-End Product Lifecycle Management: Oversaw the entire product lifecycle from conception to sunset, ensuring strategic evolution and relevance of products in rapidly changing markets.

Product Manager / Senior Associate – Projects

Google, via Cognizant, San Jose, CA
02/2019 – 11/2019

  • Lifecycle Management of Learning Modules: Pioneered the enhancement of learning modules with Intellum Exceed LMS, achieving a 30% boost in process efficiency and advanced employee training.
  • Synergistic Vendor and Team Coordination: Orchestrated collaboration between diverse groups including vendors, Google staff, and trainers, ensuring seamless project execution.
  • Innovative Testing and Quality Control Initiatives: Instituted a new testing and quality framework, significantly elevating product reliability and performance standards.
  • Market Strategy Formulation for APAC Region: Collaboratively crafted and deployed specialized market entry strategies for the APAC region, aligning with regional demands and opportunities.
  • Advocacy of Agile Methodologies in Team Development: Championed the integration of agile and lean startup principles in team operations, fostering a dynamic and responsive development environment.

Product Specialist / Business Analyst / Consultant – SAP SuccessFactors

Aasonn, Anaheim, CA
08/2016 – 10 /2017

  • Process Optimization for Enterprise Clients: Counseled top-tier clients in revitalizing training platforms, impacting over 50,000 employees through enhanced learning systems and streamlined employee management.
  • Strategic Product Innovation: Spearheaded prototyping projects that compressed development cycles by 40%, enabling swift transition from concept to testing with executive teams.
  • Documentation Systematization: Established a centralized documentation repository that reduced information retrieval times by 35% and improved organizational knowledge sharing.
  • Analytic Requirement Synthesis: Conducted analysis that integrated both qualitative and quantitative data to inform product development, influencing cross-departmental implementations.
  • Collaborative Feature Development: Led a cohesive effort with sales, design, engineering, and marketing teams to introduce new product features, increasing user engagement by 25% and contributing to a 20% uplift in customer satisfaction metrics.

Product Analyst / Business Analyst – SAP SuccessFactors

Sysco, Houston, TX
09/2015 – 07/2016

  • End-User Research Leadership: Guided customer research initiatives that shaped a comprehensive Employee Central (EC) implementation strategy, resulting in a 50% reduction in time to document business and functional requirements.
  • Strategic Direction and Execution: Developed and executed a product strategy that accelerated feature planning and delivery by 30%, ensuring alignment with corporate objectives.
  • Security Configuration Management: Orchestrated Single Sign-On (SSO) integrations across Learning Management, Portal, and BizX platforms, enhancing system security and user access efficiency.
  • Feature Prioritization Efficiency: Streamlined the feature prioritization process, which improved response to customer needs and internal feedback, cutting down backlog resolution times by 25%.
  • Lifecycle Management Excellence: Mentored staff in adopting industry-leading lifecycle management practices, fostering a 20% improvement in product development cycles.

Product Analyst / Business Analyst – SAP SuccessFactors

DP&L, Dayton, OH
01/2012 – 08/2015

  • Strategic Requirements Workshops: Facilitated requirement-gathering workshops, enhancing system integration processes that led to a 25% increase in operational efficiency for BizX and LMS data transfers.
  • Quality Assurance Systematization: Implemented a robust quality control framework, improving product integrity and streamlining the testing process in collaboration with SMEs.
  • Analytics-Driven Reporting Enhancements: Revamped reporting methods to leverage customer data more effectively, yielding a more accurate assessment of market opportunities and user engagement.
  • Product Lifecycle Management: Governed the full spectrum of product management activities, integrating customer service excellence with strategic development and fiscal discipline.
  • Targeted Growth Strategies: Refined product requirements using analytical insights, achieving notable improvements in customer acquisition and retention metrics.

Education

  • Doctor of Psychology (Psy.D.) • California Southern University (CalSouthern), United States
  • Master of Business Administration (MBA) • University of Liverpool, United Kingdom

Certifications

  • Certified SAFe® Agile Product Manager (APM) • SAFe®
  • Product Manager Certificate (PMC) • Product School
  • Project Management Professional (PMP)® • Project Management Institute (PMI)
  • SAP Certified Associate – SAP Activate Project Manager • SAP SE
  • Scrum Master Certified • Scrumstudy
  • SAP Certified Application Associate – SuccessFactors Employee Central (EC), Employee Central Payroll (ECP), Learning Management (LMS), Performance & Goals Management (PM/GM), Recruiting Management (RCM), Onboarding 1.0 (ONB), SAP HCM with ERP 6.0 EHP7 • SAP SE
  • Certified Intellum Exceed LMS Administrator and Implementer • Intellum
  • Certificate in Human Resources Management • California State University, Long Beach
  • Certificate in Business Analysis • University of California, Irvine

Fun Facts / Professional Insights

  • Developed a comprehensive understanding of global markets through travels to 28 countries, enhancing the ability to deliver products that resonate across cultures.
  • Gained valuable insights from a 10-year residency in Europe, applying international experience to product management and market expansion strategies.
  • Advocates for corporate social responsibility, ensuring product development aligns with ethical standards and societal benefit.
  • Practices servant leadership to foster team growth and productivity, reinforcing a collaborative approach to innovation.
  • Utilizes the strategic and decisive nature of the ENTJ Myers-Briggs personality type to drive product vision and lead teams effectively.

Product, Product Management, Product Strategy, Strategy, Product Roadmap, Engineering, Design, Technical, Marketing, Research, Build Products, Strategic Direction, Startup Environment, Dynamic Environment, Management Experience, Product Development Process, Project Management Skills, Industry Experience, Strong Analytical Skills, Customer Facing, Business Administration, B2c, JIRA, API, Conversion, Sprint Planning, Market Research, IOs, Market Analysis, Innovative, Vision, Creative, Leadership, Passion

Clients I’ve worked with:

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